{"product_id":"vizrt-ptahrtcflex-protek-advanced-hardware-replacement-tricaster-flex","title":"Vizrt ProTek Advanced Hardware Replacement for TriCaster Flex – Coverage Add-On","description":"Product Overview\n\u003cp\u003eThe Vizrt ProTek Advanced Hardware Replacement for TriCaster Flex is an optional add-on to an active ProTek Standard or ProTek Professional support plan, providing expedited hardware replacement coverage for TriCaster Flex control panel systems. Designed for commercial AV installations, broadcast studios, and live event production environments where waiting on standard return-to-depot repair is not an option, this add-on ensures replacement parts are dispatched before the failed unit is returned. Contact \u003ca href=\"https:\/\/creationnetworks.net\/pages\/contact-us\"\u003eCreation Networks\u003c\/a\u003e for current pricing and availability.\u003c\/p\u003e\n\n\u003ch2\u003eProduct Description\u003c\/h2\u003e\n\u003cp\u003eStandard hardware warranties require the customer to ship a failed unit before a replacement is dispatched, creating production downtime that can last days. The Vizrt ProTek Advanced Hardware Replacement add-on changes that workflow: when a covered hardware failure is confirmed, Vizrt ships a replacement unit in advance, minimizing disruption to live production schedules.\u003c\/p\u003e\n\n\u003cp\u003eThis coverage is designed to pair with either a ProTek Standard or ProTek Professional plan for TriCaster Flex systems. It does not function as a standalone support plan — an active ProTek subscription is required to access Advanced Hardware Replacement benefits. For most commercial deployments, the combination of ProTek Professional and this hardware replacement add-on represents the most comprehensive coverage available for the TriCaster Flex platform.\u003c\/p\u003e\n\n\u003cp\u003eThe TriCaster Flex is a hardware control surface used in conjunction with TriCaster production systems. Because the Flex panel is an integral part of live production workflows, unplanned hardware downtime directly impacts event production, broadcast output, or streaming operations. This add-on is particularly valuable for integrators managing TriCaster Flex deployments in houses of worship, corporate broadcast studios, higher-education media programs, and sports production environments where scheduled events cannot be postponed.\u003c\/p\u003e\n\n\u003cp\u003eFor pricing and to confirm eligibility with your existing ProTek plan, contact Creation Networks at \u003ca href=\"https:\/\/creationnetworks.net\/pages\/contact-us\"\u003ecreationnetworks.net\u003c\/a\u003e or call 888-230-3661. Our team can bundle this add-on with a new ProTek plan purchase or add it to an existing active subscription.\u003c\/p\u003e\n\n\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eAdvance Parts Replacement\u003c\/strong\u003e — Vizrt ships a replacement TriCaster Flex unit before the failed hardware is returned, reducing production downtime.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRequires Active ProTek Plan\u003c\/strong\u003e — Compatible as an add-on to ProTek Standard or ProTek Professional for TriCaster Flex (PTPTCFLEX or equivalent Standard plan).\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCovers TriCaster Flex Hardware\u003c\/strong\u003e — Specifically designed for TriCaster Flex control panel systems used in live production environments.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMinimizes Unplanned Downtime\u003c\/strong\u003e — Expedited replacement logistics keep production operations running during hardware failures.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCommercial AV Deployment Ready\u003c\/strong\u003e — Appropriate for broadcast studios, houses of worship, corporate media rooms, and higher-education production programs.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBundleable with New Plans\u003c\/strong\u003e — Can be purchased alongside a new ProTek Standard or ProTek Professional subscription for all-in-one hardware and software coverage.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eTypical Applications\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eBroadcast studio running time-sensitive live productions on TriCaster Flex systems\u003c\/li\u003e\n\u003cli\u003eHouse of worship with regular weekly live streams and events where downtime is not acceptable\u003c\/li\u003e\n\u003cli\u003eCorporate all-hands room or auditorium with a TriCaster Flex-based production setup\u003c\/li\u003e\n\u003cli\u003eHigher-education broadcast or journalism program with scheduled productions\u003c\/li\u003e\n\u003cli\u003eSports production team using TriCaster Flex for live event coverage\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetail\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003ePlan Name\u003c\/td\u003e\n\u003ctd\u003eProTek Advanced Hardware Replacement for TriCaster Flex\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSKU\u003c\/td\u003e\n\u003ctd\u003ePTAHRTCFLEX\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePlan Type\u003c\/td\u003e\n\u003ctd\u003eAdd-On (requires active ProTek Standard or Professional)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Duration\u003c\/td\u003e\n\u003ctd\u003eCoterminous with active ProTek plan\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eHardware Coverage\u003c\/td\u003e\n\u003ctd\u003eTriCaster Flex Control Panel\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eReplacement Method\u003c\/td\u003e\n\u003ctd\u003eAdvanced (replacement shipped before return)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatible Plans\u003c\/td\u003e\n\u003ctd\u003eProTek Standard, ProTek Professional\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDelivery\u003c\/td\u003e\n\u003ctd\u003eElectronic \/ Digital\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePricing\u003c\/td\u003e\n\u003ctd\u003eContact Creation Networks for current pricing\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eCan I purchase Advanced Hardware Replacement without a ProTek support plan?\u003c\/strong\u003e\u003cbr\u003eNo. This add-on requires an active ProTek Standard or ProTek Professional subscription. It cannot be used as a standalone coverage product.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhich TriCaster systems are covered by this add-on?\u003c\/strong\u003e\u003cbr\u003eThis specific add-on covers the TriCaster Flex control panel. Separate hardware replacement options exist for other TriCaster models.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow does the advance replacement process work?\u003c\/strong\u003e\u003cbr\u003eWhen a hardware failure is confirmed by a Vizrt support engineer, a replacement unit is dispatched to your location. You then return the failed unit following the instructions provided by Vizrt.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow long is coverage valid?\u003c\/strong\u003e\u003cbr\u003eCoverage is coterminous with your active ProTek plan. When you renew your ProTek subscription, you will need to renew this add-on as well to maintain continuous hardware replacement coverage.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWhat is the price for this add-on?\u003c\/strong\u003e\u003cbr\u003ePricing is not published publicly. Contact Creation Networks at 888-230-3661 or through \u003ca href=\"https:\/\/creationnetworks.net\/pages\/contact-us\"\u003eour contact page\u003c\/a\u003e for current pricing.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCan Creation Networks help bundle this with a ProTek plan purchase?\u003c\/strong\u003e\u003cbr\u003eYes. As an authorized Vizrt dealer, Creation Networks can bundle the ProTek Advanced Hardware Replacement add-on with a new ProTek Standard or Professional plan for TriCaster Flex, providing consolidated billing and support coordination.\u003c\/p\u003e]]\u0026gt;","brand":"Vizrt","offers":[{"title":"Default Title","offer_id":47888062251244,"sku":"PTAHRTCFLEX","price":285.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/featured-img_53f3fcf4-8c39-429b-a82f-ef3f468565ae.png?v=1783004025","url":"https:\/\/creationnetworks.net\/products\/vizrt-ptahrtcflex-protek-advanced-hardware-replacement-tricaster-flex","provider":"Creation Networks","version":"1.0","type":"link"}