{"product_id":"samsung-iptv-onboarding-standard-support-m-f-est-9-am-5-pm","title":"Samsung IPTV - Onboarding\/Standard Support (M-F EST 9 AM -5 PM)","description":"\u003ch2\u003eProduct Overview\u003c\/h2\u003e\u003cp\u003eSamsung IPTV Onboarding\/Standard Support (PR-SNCFVAA2) is a professional services package covering the configuration, deployment, and ongoing standard support of a Samsung commercial IPTV system. It is intended for hospitality, healthcare, and enterprise properties rolling out Samsung IPTV-based content delivery across many displays. The plan combines structured onboarding with standard business-hours support so an IPTV deployment stays operational after go-live.\u003c\/p\u003e\u003ch2\u003eProduct Description\u003c\/h2\u003e\u003cp\u003eDeploying commercial IPTV across a property involves more than installing displays: the headend, network, and content sources have to be configured and validated against the Samsung display fleet. This onboarding and standard support package gives integrators and facilities teams a defined path to bring that system live and keep it supported. Onboarding covers initial system configuration and the knowledge transfer needed for an in-house team to operate the deployment. Standard support then provides a channel for issue resolution during published business hours, Monday through Friday, 9 AM to 5 PM EST. For organizations without dedicated in-house IPTV expertise, this de-risks the rollout and shortens time to a stable, supported deployment. The package is sold as a service SKU rather than hardware, and it pairs naturally with Samsung commercial displays specified for the same project. Explore compatible hardware in the \u003ca href=\"https:\/\/creationnetworks.net\/collections\/samsung\"\u003eSamsung professional display collection\u003c\/a\u003e at Creation Networks. Contact Creation Networks to confirm scope and prerequisites before purchase.\u003c\/p\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStructured Onboarding\u003c\/strong\u003e — Guided initial configuration of the Samsung IPTV system to bring the deployment to a working state.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eStandard Business-Hours Support\u003c\/strong\u003e — Issue resolution coverage Monday through Friday, 9 AM to 5 PM EST.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eKnowledge Transfer\u003c\/strong\u003e — Operational handoff so in-house teams can manage the system after go-live.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eHardware-Aligned Service\u003c\/strong\u003e — Designed to support Samsung commercial IPTV displays specified for the same project.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eService Details\u003c\/h2\u003e\u003cdiv style=\"overflow-x:auto;\"\u003e\u003ctable style=\"width:100%;border-collapse:collapse;min-width:320px;\"\u003e\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"border:1px solid #ddd;padding:8px;\"\u003e\u003cstrong\u003eService Type\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"border:1px solid #ddd;padding:8px;\"\u003eOnboarding + Standard Support\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border:1px solid #ddd;padding:8px;\"\u003e\u003cstrong\u003eSupport Coverage\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"border:1px solid #ddd;padding:8px;\"\u003eMonday–Friday, 9 AM – 5 PM EST\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border:1px solid #ddd;padding:8px;\"\u003e\u003cstrong\u003eSKU\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"border:1px solid #ddd;padding:8px;\"\u003ePR-SNCFVAA2\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border:1px solid #ddd;padding:8px;\"\u003e\u003cstrong\u003eVendor\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"border:1px solid #ddd;padding:8px;\"\u003eSamsung\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\u003c\/table\u003e\u003c\/div\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003cp\u003e\u003cstrong\u003eWhat does onboarding include?\u003c\/strong\u003e\u003cbr\u003eOnboarding covers initial configuration of the Samsung IPTV system and knowledge transfer to your team. Contact Creation Networks to confirm the exact scope for your property and deployment size.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat are the standard support hours?\u003c\/strong\u003e\u003cbr\u003eStandard support is provided Monday through Friday, 9 AM to 5 PM EST. Extended or after-hours coverage may be available as a separate arrangement.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDoes this package include hardware?\u003c\/strong\u003e\u003cbr\u003eNo. This is a professional services SKU. Samsung commercial IPTV displays and related hardware are sold separately; Creation Networks can scope both together for a single project.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat prerequisites are needed before onboarding begins?\u003c\/strong\u003e\u003cbr\u003eA typical deployment requires the display fleet, network, and IPTV headend or content source to be available for configuration. Creation Networks will confirm specific prerequisites prior to the engagement.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow do we request support or extend coverage?\u003c\/strong\u003e\u003cbr\u003eContact Creation Networks to initiate support requests or to discuss extending coverage beyond the standard business-hours plan.\u003c\/p\u003e","brand":"Samsung","offers":[{"title":"Default Title","offer_id":47780586586348,"sku":"PR-SNCFVAA2","price":31250.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/logo-square-letter_c59a7804-1c1e-4c1a-adc3-c3d9f6cc574b.png?v=1792270323","url":"https:\/\/creationnetworks.net\/products\/samsung-iptv-onboarding-standard-support-m-f-est-9-am-5-pm","provider":"Creation Networks","version":"1.0","type":"link"}