{"product_id":"epiphan-pearl-nexus-support-plan-3-year-esp1886","title":"Epiphan Pearl Nexus Support Plan+, 3-Year - ESP1886","description":"\u003ch2\u003eProduct Overview\u003c\/h2\u003e\u003cp\u003eThree-year Support Plan+ for the Epiphan Pearl Nexus, building on the standard three-year plan with priority and remote support added.\u003c\/p\u003e\u003ch2\u003eProduct Description\u003c\/h2\u003e\u003cp\u003eSupport Plan+ covers everything in the standard three-year plan — phone support, limited warranty, firmware upgrades, and advanced replacement — then adds three years of priority support and three years of remote support for Pearl Nexus deployments that need a faster path to resolution.\u003c\/p\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eThree-Year Phone Support, Warranty \u0026amp; Firmware Upgrades\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eAdvanced Replacement\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThree-Year Priority Support\u003c\/strong\u003e — Faster response than standard support.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThree-Year Remote Support\u003c\/strong\u003e — Direct remote diagnosis and assistance.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTypical Applications\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eDistrict-wide or campus-wide lecture capture relying on Pearl Nexus uptime\u003c\/li\u003e\n\u003cli\u003eCourtroom and mission-critical recording deployments\u003c\/li\u003e\n\u003cli\u003eOrganizations without dedicated in-house AV support staff\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003cp\u003e\u003cstrong\u003eWhat does priority support add?\u003c\/strong\u003e\u003cbr\u003eFaster response times than the standard support plan when an issue is reported.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat does remote support cover?\u003c\/strong\u003e\u003cbr\u003eDirect remote diagnosis and assistance from Epiphan's support team, in addition to phone support.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow do I get current pricing?\u003c\/strong\u003e\u003cbr\u003e\u003ca href=\"https:\/\/creationnetworks.net\/contact-us\"\u003eContact Creation Networks\u003c\/a\u003e for current pricing and availability.\u003c\/p\u003e","brand":"Epiphan","offers":[{"title":"Default Title","offer_id":48349307797740,"sku":"ESP1886","price":1199.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/epiphan-logo.png?v=1750546411","url":"https:\/\/creationnetworks.net\/products\/epiphan-pearl-nexus-support-plan-3-year-esp1886","provider":"Creation Networks","version":"1.0","type":"link"}