{"product_id":"crestron-iv-vxcare","title":"Crestron IV-VXCARE – Automate VX Care Premium Support Subscription","description":"\u003ch2\u003eProduct Overview\u003c\/h2\u003e\n\u003cp\u003eThe Crestron IV-VXCARE is an annual premium support subscription for the Crestron Automate VX Series 2 platform, covering both the Standard (IV-SAM-VX2-S) and Pro (IV-SAM-VX2-P) processors and associated Crestron 1 Beyond cameras. Priced per processor per year, IV-VXCARE extends the standard three-year hardware warranty up to five years from the original shipment date and provides a 25% discount on Crestron's standard daily rate for on-site support visits. This subscription is intended for organizations that depend on Automate VX for critical meeting infrastructure and require extended hardware coverage and preferential service terms beyond the base warranty period.\u003c\/p\u003e\n\n\u003ch2\u003eProduct Description\u003c\/h2\u003e\n\u003cp\u003eCrestron Automate VX processors are deployed as the backbone of automated multi-camera conference room systems; downtime directly impacts meeting productivity. IV-VXCARE provides extended hardware protection and discounted labor access to reduce the cost of unexpected service events. The subscription must be purchased within 90 days of the eligible processor's Crestron shipment date and takes effect 30 days after purchase; coverage cannot be applied retroactively. The minimum initial term is one year, billed annually, and continuity requires renewal before the active plan expires. At maximum, IV-VXCARE extends total coverage to five years from the original processor shipment date. Note that motors and other moving or mechanical parts remain covered for one year only and are not extendable under this plan. Coverage applies to the IV-SAM-VX2-S and IV-SAM-VX2-P processors as well as dedicated Crestron 1 Beyond cameras purchased for use with those processors. IT managers and AV directors evaluating total cost of ownership for multi-room Automate VX deployments should account for one IV-VXCARE subscription per processor per year to maintain extended warranty coverage across the full deployment. The 25% on-site support discount is applied to Crestron's published daily support rate and can meaningfully reduce the cost of scheduled maintenance or emergency service visits over a multi-year deployment lifecycle.\u003c\/p\u003e\n\n\u003ch2\u003eKey Features\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eExtended Hardware Warranty\u003c\/strong\u003e — Extends the standard 3-year hardware warranty up to 5 years from the original processor shipment date while the subscription is continuously maintained.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eOn-Site Support Discount\u003c\/strong\u003e — 25% discount on Crestron's standard daily rate for on-site support visits throughout the active subscription period.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCovers Processors and Cameras\u003c\/strong\u003e — Applies to IV-SAM-VX2-S (Standard), IV-SAM-VX2-P (Pro), and associated Crestron 1 Beyond cameras purchased for Automate VX deployments.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePer-Processor Pricing\u003c\/strong\u003e — One subscription per processor per year; scales proportionally with multi-room deployments.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAnnual Subscription with Continuity Requirement\u003c\/strong\u003e — Must renew before the active plan expires to maintain uninterrupted coverage; retroactive activation is not permitted.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e90-Day Purchase Window\u003c\/strong\u003e — Must be purchased within 90 days of the eligible processor's Crestron shipment date to qualify.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMaximum 5-Year Coverage\u003c\/strong\u003e — Total extended coverage cannot exceed 5 years from the original processor shipment date regardless of subscription renewals.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eTypical Applications\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eEnterprise conference room deployments where Automate VX processors support executive-level meetings\u003c\/li\u003e\n\u003cli\u003eGovernment space AV systems requiring extended hardware warranty and guaranteed service response\u003c\/li\u003e\n\u003cli\u003eMulti-room boardroom and all-hands room Automate VX installations managed by in-house IT\u003c\/li\u003e\n\u003cli\u003eHigher education and corporate training facilities with mission-critical video conferencing infrastructure\u003c\/li\u003e\n\u003cli\u003eCommercial meeting space operators running Automate VX across multiple rooms\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eTechnical Specifications\u003c\/h2\u003e\n\u003ctable\u003e\n\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetail\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSubscription Type\u003c\/td\u003e\n\u003ctd\u003eAnnual support and warranty extension (not hardware)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatible Processors\u003c\/td\u003e\n\u003ctd\u003eIV-SAM-VX2-S (Standard), IV-SAM-VX2-P (Pro)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCompatible Cameras\u003c\/td\u003e\n\u003ctd\u003eCrestron 1 Beyond cameras purchased for Automate VX deployments\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePricing Unit\u003c\/td\u003e\n\u003ctd\u003ePer processor per year\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eStandard Warranty Covered\u003c\/td\u003e\n\u003ctd\u003e3 years (hardware)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eExtended Warranty (with IV-VXCARE)\u003c\/td\u003e\n\u003ctd\u003eUp to 5 years from original shipment date\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOn-Site Support Discount\u003c\/td\u003e\n\u003ctd\u003e25% off Crestron standard daily rate\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePurchase Deadline\u003c\/td\u003e\n\u003ctd\u003eWithin 90 days of processor Crestron shipment date\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Start\u003c\/td\u003e\n\u003ctd\u003e30 days after purchase\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMinimum Term\u003c\/td\u003e\n\u003ctd\u003e1 year, billed annually\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMechanical Parts Coverage\u003c\/td\u003e\n\u003ctd\u003e1 year only (not extendable)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRetroactive Activation\u003c\/td\u003e\n\u003ctd\u003eNot permitted\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\n\n\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003eWhat does IV-VXCARE cover?\u003c\/strong\u003e\u003cbr\u003eIt covers the Automate VX Pro (IV-SAM-VX2-P) and Standard (IV-SAM-VX2-S) processors and associated Crestron 1 Beyond cameras. Coverage includes hardware warranty extension and a discount on Crestron on-site support. It does not extend coverage on motors or mechanical parts beyond the base one-year period.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhen does coverage begin and when must I purchase?\u003c\/strong\u003e\u003cbr\u003eCoverage begins 30 days after the subscription purchase. The subscription must be purchased within 90 days of the processor's original Crestron shipment date. Retroactive activation is not permitted under any circumstances.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow long can the warranty be extended?\u003c\/strong\u003e\u003cbr\u003eThe maximum extended coverage is 5 years from the original processor shipment date. This means the effective warranty extension over the standard 3-year base warranty is up to 2 additional years, provided the subscription is renewed continuously without lapse.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat happens if I let the subscription lapse?\u003c\/strong\u003e\u003cbr\u003eIf IV-VXCARE is not renewed before the active plan expires, continuity is broken and warranty extension resets. The plan cannot be re-activated retroactively. Crestron strongly recommends renewing before expiration to maintain uninterrupted coverage.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDoes IV-VXCARE include remote support or software updates?\u003c\/strong\u003e\u003cbr\u003eThe subscription primarily covers hardware warranty extension and an on-site support discount. For specifics on software update terms and remote support entitlements, contact your authorized Crestron dealer.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow many subscriptions do I need for a 5-room Automate VX deployment?\u003c\/strong\u003e\u003cbr\u003eOne IV-VXCARE subscription is required per processor per year. A 5-room deployment using 5 IV-SAM-VX2-P processors requires 5 annual IV-VXCARE subscriptions.\u003c\/p\u003e","brand":"Crestron","offers":[{"title":"Default Title","offer_id":47759597863148,"sku":"IV-VXCARE","price":5600.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/master_photo_a-iv-vxcare.png?v=1781802585","url":"https:\/\/creationnetworks.net\/products\/crestron-iv-vxcare","provider":"Creation Networks","version":"1.0","type":"link"}