{"product_id":"adder-proserv-advanced-access-support-unlimited-user-license-proserv-aa-unl","title":"Adder ProServ Advanced Access Support - Unlimited User License - PROSERV-AA-UNL","description":"\u003ch2\u003eProduct Overview\u003c\/h2\u003e\u003cp\u003eAdder's ProServ Advanced Access support plan provides one year of 24-hour technical support access plus 3 scheduled system check-ins, for a system with an unlimited-user license. This is the top tier of Adder's support plan, sized for the largest AdderLink deployments with no license-count ceiling.\u003c\/p\u003e\u003ch2\u003eProduct Description\u003c\/h2\u003e\u003cp\u003eProServ Advanced Access is Adder's ongoing support subscription, distinct from a one-time engineer engagement — it covers a full year of 24-hour technical support access for the covered system, plus 3 scheduled system check-ins conducted by Adder to catch issues proactively rather than waiting for a failure. The unlimited tier removes the license-count ceiling entirely, suited to the largest AdderLink KVM or AV-over-IP deployments or organizations that expect continued growth in licensed users.\u003c\/p\u003e\u003cp\u003eThe proactive check-in cadence (3 per year) is what differentiates this from simple reactive support — Adder reviews system health and configuration at scheduled intervals rather than only engaging when something breaks.\u003c\/p\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24-Hour Technical Support Access\u003c\/strong\u003e — A full year of round-the-clock support coverage for the licensed system.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e3 Scheduled System Check-Ins\u003c\/strong\u003e — Proactive health reviews rather than purely reactive support.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eUnlimited User Licensing\u003c\/strong\u003e — No license-count ceiling on the covered system.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAnnual Term\u003c\/strong\u003e — Coverage renews yearly, aligning support budget with a predictable annual cost.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTypical Applications\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eEnterprise-scale AdderLink KVM deployments\u003c\/li\u003e\n\u003cli\u003eLarge government, defense, or broadcast facilities\u003c\/li\u003e\n\u003cli\u003eOrganizations with growing or unpredictable user counts\u003c\/li\u003e\n\u003cli\u003eMission-critical command-and-control environments\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003cp\u003e\u003cstrong\u003eWhat does \"unlimited\" mean for this tier?\u003c\/strong\u003e\u003cbr\u003eThere's no license-count ceiling — the plan covers the system regardless of how many users are licensed, unlike the fixed 24\/48\/96\/192\/288-user tiers.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat happens during a system check-in?\u003c\/strong\u003e\u003cbr\u003eAdder reviews system health and configuration proactively, aiming to catch potential issues before they cause a failure.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhen does the unlimited tier make more sense than a fixed tier?\u003c\/strong\u003e\u003cbr\u003eWhen a deployment is at or near the 288-user tier's ceiling, or when user count is expected to keep growing and repeated tier upgrades aren't desirable.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDoes this renew automatically?\u003c\/strong\u003e\u003cbr\u003eCoverage is annual; contact Creation Networks or Adder to confirm renewal terms ahead of the coverage period ending.\u003c\/p\u003e","brand":"Adder Technology","offers":[{"title":"Default Title","offer_id":48349250617580,"sku":"PROSERV-AA-UNL","price":23750.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/adder-technology-logo.png?v=1758756208","url":"https:\/\/creationnetworks.net\/products\/adder-proserv-advanced-access-support-unlimited-user-license-proserv-aa-unl","provider":"Creation Networks","version":"1.0","type":"link"}