{"product_id":"adder-proserv-advanced-access-support-48-user-license-proserv-aa-48","title":"Adder ProServ Advanced Access Support - 48 User License - PROSERV-AA-48","description":"\u003ch2\u003eProduct Overview\u003c\/h2\u003e\u003cp\u003eAdder's ProServ Advanced Access support plan provides one year of 24-hour technical support access plus 3 scheduled system check-ins, sized for a system with a 48-user license.\u003c\/p\u003e\u003ch2\u003eProduct Description\u003c\/h2\u003e\u003cp\u003eProServ Advanced Access is Adder's ongoing support subscription, distinct from a one-time engineer engagement — it covers a full year of 24-hour technical support access for the covered system, plus 3 scheduled system check-ins conducted by Adder to catch issues proactively rather than waiting for a failure. Coverage is sized to license count, and the 48-user tier suits small-to-mid-size AdderLink KVM or AV-over-IP deployments.\u003c\/p\u003e\u003cp\u003eThe proactive check-in cadence (3 per year) is what differentiates this from simple reactive support — Adder reviews system health and configuration at scheduled intervals rather than only engaging when something breaks.\u003c\/p\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24-Hour Technical Support Access\u003c\/strong\u003e — A full year of round-the-clock support coverage for the licensed system.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e3 Scheduled System Check-Ins\u003c\/strong\u003e — Proactive health reviews rather than purely reactive support.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSized to License Count\u003c\/strong\u003e — Coverage matched to a 48-user system.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAnnual Term\u003c\/strong\u003e — Coverage renews yearly, aligning support budget with a predictable annual cost.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTypical Applications\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eSmall-to-mid-size AdderLink KVM deployments\u003c\/li\u003e\n\u003cli\u003eMulti-room facilities with a moderate user count\u003c\/li\u003e\n\u003cli\u003eOrganizations scaling up from a single-room install\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003cp\u003e\u003cstrong\u003eWhat does 24-hour technical support access mean in practice?\u003c\/strong\u003e\u003cbr\u003eCoverage for support requests at any hour throughout the year, rather than limited to standard business hours.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat happens during a system check-in?\u003c\/strong\u003e\u003cbr\u003eAdder reviews system health and configuration proactively, aiming to catch potential issues before they cause a failure.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow do I know if the 48-user tier is right for my system?\u003c\/strong\u003e\u003cbr\u003eMatch the tier to your actual licensed user count; contact Creation Networks to confirm the right fit if you're between tiers.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDoes this renew automatically?\u003c\/strong\u003e\u003cbr\u003eCoverage is annual; contact Creation Networks or Adder to confirm renewal terms ahead of the coverage period ending.\u003c\/p\u003e","brand":"Adder Technology","offers":[{"title":"Default Title","offer_id":48349250420972,"sku":"PROSERV-AA-48","price":4750.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/adder-technology-logo.png?v=1758756208","url":"https:\/\/creationnetworks.net\/products\/adder-proserv-advanced-access-support-48-user-license-proserv-aa-48","provider":"Creation Networks","version":"1.0","type":"link"}