{"product_id":"adder-onsite-support-engineer-one-day-rate-proserv-dayrate","title":"Adder Onsite Support Engineer - One Day Rate - PROSERV-DAYRATE","description":"\u003ch2\u003eProduct Overview\u003c\/h2\u003e\u003cp\u003eAdder's onsite support engineer day rate puts a factory-trained Adder engineer on-site for a full day of installation support, troubleshooting, or system commissioning. This is the direct-labor option for AdderLink KVM and AV-over-IP deployments that need hands-on expertise beyond what remote support can resolve.\u003c\/p\u003e\u003ch2\u003eProduct Description\u003c\/h2\u003e\u003cp\u003eAn Adder support engineer arrives on-site for a full working day to assist with system installation, configuration, troubleshooting, or commissioning of Adder KVM and AV-over-IP infrastructure. Engagement requires a mutually agreed Statement of Work signed prior to delivery, defining scope and deliverables for the visit. The day rate is inclusive of travel and expenses (T\u0026amp;E), so there are no separate line-item travel charges to budget for once the engagement is scoped.\u003c\/p\u003e\u003cp\u003eThis service is typically scheduled around a specific project milestone — initial system commissioning, a complex multi-room deployment, or resolving an issue that remote diagnostics couldn't fully isolate.\u003c\/p\u003e\u003ch2\u003eKey Features\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFactory-Trained Engineer\u003c\/strong\u003e — Direct access to Adder's own technical staff, not a third-party contractor.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFull-Day Engagement\u003c\/strong\u003e — A dedicated day of on-site time for installation, troubleshooting, or commissioning work.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eTravel \u0026amp; Expenses Included\u003c\/strong\u003e — The day rate covers T\u0026amp;E, simplifying budgeting for the engagement.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eScoped by Statement of Work\u003c\/strong\u003e — Deliverables are defined and agreed before the engineer arrives, so expectations are clear on both sides.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTypical Applications\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eInitial commissioning of AdderLink KVM or AV-over-IP systems\u003c\/li\u003e\n\u003cli\u003eComplex multi-room or multi-site deployments\u003c\/li\u003e\n\u003cli\u003eTroubleshooting issues remote support can't fully resolve\u003c\/li\u003e\n\u003cli\u003eGovernment and corporate command-center installations\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\u003cp\u003e\u003cstrong\u003eWhat's included in the day rate?\u003c\/strong\u003e\u003cbr\u003eA full day of on-site engineer time, inclusive of travel and expenses (T\u0026amp;E), scoped against a mutually agreed Statement of Work.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDo I need a Statement of Work before scheduling?\u003c\/strong\u003e\u003cbr\u003eYes. A Statement of Work must be mutually agreed and signed before the engagement is delivered, so scope and deliverables are clear in advance.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow is this different from the remote support day rate?\u003c\/strong\u003e\u003cbr\u003eThis is on-site engineer time; the remote day rate (PROSERV-COMM) covers the same engineer expertise delivered remotely, at a lower rate since there's no travel involved.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow do I schedule this service?\u003c\/strong\u003e\u003cbr\u003eContact Creation Networks to scope the engagement and confirm engineer availability.\u003c\/p\u003e","brand":"Adder Technology","offers":[{"title":"Default Title","offer_id":48349249372396,"sku":"PROSERV-DAYRATE","price":2400.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/adder-technology-logo.png?v=1758756208","url":"https:\/\/creationnetworks.net\/products\/adder-onsite-support-engineer-one-day-rate-proserv-dayrate","provider":"Creation Networks","version":"1.0","type":"link"}