{"title":"Carousel Digital Signage","description":"\u003ch1\u003eCarousel Digital Signage Software Solutions\u003c\/h1\u003e\u003cp\u003eCarousel Digital Signage is a software platform for creating, scheduling, and managing digital signage content across devices in corporate, education, and government facilities. Carousel pairs with media players including BrightSign and Apple TV for purpose-built, all-day playback. Creation Networks stocks the current catalog for U.S. integrators. For SKU selection and pricing, contact us through \u003ca href=\"https:\/\/creationnetworks.net\/pages\/contact\"\u003ecreationnetworks.net\u003c\/a\u003e.\u003c\/p\u003e\u003ch2\u003eProduct Families\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eCarousel Cloud Software\u003c\/strong\u003e — cloud-based digital signage platform.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCarousel for BrightSign\u003c\/strong\u003e — native integration with BrightSign players.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCarousel for Apple TV\u003c\/strong\u003e — Apple TV-based signage deployment.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDesigner Tools\u003c\/strong\u003e — template-based content creation.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eContent Library\u003c\/strong\u003e — included creator library for quick deployment.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eUser and Player Management\u003c\/strong\u003e — centralized management across the estate.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eTypical Applications\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eCorporate internal communications and digital signage\u003c\/li\u003e\n\u003cli\u003eHigher-education campus signage and wayfinding\u003c\/li\u003e\n\u003cli\u003eK-12 announcements and emergency communications\u003c\/li\u003e\n\u003cli\u003eGovernment and municipal facility signage\u003c\/li\u003e\n\u003cli\u003eHealthcare facility communications and wayfinding\u003c\/li\u003e\n\u003cli\u003eHospitality lobby and meeting room screens\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch2\u003eProject Support\u003c\/h2\u003e\u003cp\u003eFor SKU selection or quotes, contact us through our \u003ca href=\"https:\/\/creationnetworks.net\/pages\/contact\"\u003econtact page\u003c\/a\u003e or visit \u003ca href=\"https:\/\/creationnetworks.net\"\u003ecreationnetworks.net\u003c\/a\u003e.\u003c\/p\u003e","products":[{"product_id":"tightrope-cld-acad-admin-carousel-academy-cloud-admin-training-single-user","title":"Carousel Academy - Cloud Admin Training - Single User","description":"\u003cdiv class=\"tour_text center course-description w-richtext\"\u003e\n\u003cp\u003eThe Admin Training Course Pack is appropriate for system administrators. Each pack provides one user with unlimited access to the 200-level courses for 60 days.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"tour_text center course-list w-richtext\"\u003e\n\u003cp\u003e\u003cstrong\u003eChannel And Zone | User Management | Player Training | System Settings | Large System Planning\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":42641630888172,"sku":"CLD-ACAD-ADMIN","price":179.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-acad-admin-carousel-academy-cloud-admin-training-single-user-creation-networks-28796.png?v=1757891057"},{"product_id":"tightrope-cld-acad-user-carousel-academy-cloud-user-training-single-user","title":"Carousel Academy - Cloud User Training - Single User","description":"\u003cdiv class=\"tour_text center course-description w-richtext\"\u003e\n\u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eNew courses are being developed and released all the time.  These advanced courses help Carousel users, administrators, and technical staff better understand their Carousel systems. All our training packages come with 'Ask the Expert.' If you have any questions before, during or after your training just reach out and we will be more than happy to help you out!\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eThe User Training Course Pack is appropriate for content-creation users. Each pack provides one user with unlimited access to the 100-level courses for 60 days.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"tour_text center course-list w-richtext\"\u003e\n\u003cp\u003e\u003cstrong\u003eCarousel 101 - Advanced Template Bulletins | Advanced Dynamic Bulletins | Action Menu Training | Advanced Media \/ Bulletin Upload\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":42641651204332,"sku":"CLD-ACAD-USER","price":179.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-acad-user-carousel-academy-cloud-user-training-single-user-creation-networks-38528.png?v=1757891058"},{"product_id":"tightrope-cld-chd-basic-carousel-cloud-channel-design-basic","title":"Carousel Cloud Channel Design - Basic","description":"\u003cp class=\"small-title bold channel-services-title\"\u003eBasic Channel Design\u003cbr\u003e\u003c\/p\u003e\n\u003cdiv class=\"channel-services-text w-richtext\"\u003e\n\u003cp\u003eA Basic Channel Design includes a channel layout with pre-made zones. These channels ship with templates and icons as well as a branded background. You can choose from a\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"https:\/\/www.carouselsignage.com\/services\/branded-channels#Layouts\"\u003evariety of layouts.\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":42641662247148,"sku":"CLD-CHD-BASIC","price":2500.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-chd-basic-carousel-cloud-channel-design-basic-creation-networks-98682.png?v=1757891059"},{"product_id":"tightrope-cld-chd-cust-carousel-cloud-channel-design-custom","title":"Carousel Cloud Channel Design - Custom","description":"\u003cp class=\"small-title bold channel-services-title\"\u003eCustom Channel Design\u003cbr\u003e\u003c\/p\u003e\n\u003cdiv class=\"tour_text paragraph-center channel-services-text w-richtext\"\u003e\n\u003cp\u003eA Custom Channel Design is built from the ground up. The process starts with an in-depth consultation. Custom channels ship with templates and icons as well as a branded background and fully customized layout.\u003c\/p\u003e\n\u003cp class=\"small-title---media-players\"\u003eCHOOSE THE DEVICE THAT'S RIGHT FOR YOU\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/brightsign\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"BrightSign Logo\" width=\"180\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd32147101b6da32f38_Carousel_20__20Media_20Players_BrightSign_Black-01.svg?v=1749240413\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/mersive-solstice\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"Mersive Logo\" width=\"153\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd33d7e47396ffb5868_Carousel_20-_20Media_20Players_Mersive_Black.svg?v=1749240415\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/screenbeam\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"ScreenBeam Logo\" width=\"198\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd39ea2647586382188_Carousel_20-_20Media_20Players_ScreenBeam_Black-01.svg?v=1749240417\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/lgs-webos\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"LG Logo\" width=\"70\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd22147102a25a32f2f_Carousel_20-_20Media_20Players_LG_Black.svg?v=1749240419\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/zoom-rooms\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"Zoom Logo\" width=\"120\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd383986b75338f734b_Carousel_20-_20Media_20Players_Zoom_Black-01.svg?v=1749240420\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/chrome-enterprise\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"Chrome Logo\" width=\"66\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd12597a66bc8488eda_Carousel_20__20Media_20Players_Chrome_Black-01.svg?v=1749240422\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/www.carouselsignage.com\/players\/apple-tv\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"Apple TV Back\" srcset=\"https:\/\/assets-global.website-files.com\/59f36b12188b77000173b6e6\/5e615b565fbb92549c1bbded_apple-tv-4k%20Back-p-500.png 500w, https:\/\/assets-global.website-files.com\/59f36b12188b77000173b6e6\/5e615b565fbb92549c1bbded_apple-tv-4k%20Back-p-800.png 800w, https:\/\/assets-global.website-files.com\/59f36b12188b77000173b6e6\/5e615b565fbb92549c1bbded_apple-tv-4k%20Back-p-1080.png 1080w, https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/5e615b565fbb92549c1bbded_apple-tv-4k_20Back.png?v=1749240424 1109w\" sizes=\"83px\" width=\"83\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/5e615b565fbb92549c1bbded_apple-tv-4k_20Back.png?v=1749240424\"\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":42641668964588,"sku":"CLD-CHD-CUST","price":4500.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-chd-cust-carousel-cloud-channel-design-custom-creation-networks-87289.png?v=1757891067"},{"product_id":"tightrope-cld-chd-instant-instant-channel-design-select-from-variety-of-zone-layouts","title":"Instant Channel design select from variety of zone layouts","description":"\u003cp class=\"small-title bold channel-services-title\"\u003eInstant Channel Design\u003cbr\u003e\u003c\/p\u003e\n\u003cdiv class=\"channel-services-text w-richtext\"\u003e\n\u003cp\u003eAn Instant Channel Design allows you to select from a variety of zone layouts and one of several color themes. Each design contains several templates to get you started.\u003c\/p\u003e\n\u003cp class=\"small-title---media-players\"\u003eCHOOSE THE DEVICE THAT'S RIGHT FOR YOU\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/brightsign\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"BrightSign Logo\" width=\"180\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd32147101b6da32f38_Carousel_20__20Media_20Players_BrightSign_Black-01_6035412a-887b-4413-83f4-dccc87b515ff.svg?v=1749240435\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/mersive-solstice\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"Mersive Logo\" width=\"153\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd33d7e47396ffb5868_Carousel_20-_20Media_20Players_Mersive_Black_1ea9268d-8e97-4493-b4b0-62aecde75729.svg?v=1749240436\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/screenbeam\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"ScreenBeam Logo\" width=\"198\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd39ea2647586382188_Carousel_20-_20Media_20Players_ScreenBeam_Black-01_68841794-a4aa-494b-bea0-5b2ff35ed24b.svg?v=1749240438\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/lgs-webos\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"LG Logo\" width=\"70\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd22147102a25a32f2f_Carousel_20-_20Media_20Players_LG_Black_34424a4c-6098-4376-b567-22af10c08f6b.svg?v=1749240440\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/zoom-rooms\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"Zoom Logo\" width=\"120\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd383986b75338f734b_Carousel_20-_20Media_20Players_Zoom_Black-01_6d6a58dd-8d13-4798-9b33-8ffe32c81df0.svg?v=1749240442\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/chrome-enterprise\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"Chrome Logo\" width=\"66\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd12597a66bc8488eda_Carousel_20__20Media_20Players_Chrome_Black-01_bf2da8fe-e66a-43fb-a02a-953adbf737b7.svg?v=1749240443\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/www.carouselsignage.com\/players\/apple-tv\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"Apple TV Back\" srcset=\"https:\/\/assets-global.website-files.com\/59f36b12188b77000173b6e6\/5e615b565fbb92549c1bbded_apple-tv-4k%20Back-p-500.png 500w, https:\/\/assets-global.website-files.com\/59f36b12188b77000173b6e6\/5e615b565fbb92549c1bbded_apple-tv-4k%20Back-p-800.png 800w, https:\/\/assets-global.website-files.com\/59f36b12188b77000173b6e6\/5e615b565fbb92549c1bbded_apple-tv-4k%20Back-p-1080.png 1080w, https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/5e615b565fbb92549c1bbded_apple-tv-4k_20Back_96e26fc4-5bc0-4017-8bfe-c1c757960b02.png?v=1749240445 1109w\" sizes=\"83px\" width=\"83\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/5e615b565fbb92549c1bbded_apple-tv-4k_20Back_96e26fc4-5bc0-4017-8bfe-c1c757960b02.png?v=1749240445\"\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":42641676796140,"sku":"CLD-CHD-INSTANT","price":1000.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-chd-instant-instant-channel-design-select-from-variety-of-zone-layouts-creation-networks-23090.png?v=1757891076"},{"product_id":"tightrope-cld-pro-quickstart-basic-channel-design-3-additl-user-admin-train-seats-1-hr-consult","title":"Basic Channel design, 3 addit'l user\/admin train seats 1 hr consult","description":"\u003cp class=\"m-top-2\" data-mce-fragment=\"1\"\u003eA Basic channel design, 3 additional user\/admin training seats, 1 hour best practices consultation, and a Carousel playbook to help ensure success with your signage deployment.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":42641733615852,"sku":"CLD-PRO-QUICKSTART-BASIC","price":2500.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-pro-quickstart-basic-basic-channel-design-3-addit-l-useradmin-train-seats-1-hr-consult-creation-networks-74586.png?v=1757891084"},{"product_id":"tightrope-cld-chd-rebrand-carousel-cloud-rebrand-channel-design","title":"Carousel Cloud Rebrand Channel Design","description":"\u003cp class=\"small-title bold channel-services-title\"\u003eRebrand Channel Design\u003cbr\u003e\u003c\/p\u003e\n\u003cdiv class=\"channel-services-text w-richtext\"\u003e\n\u003cp\u003eA Rebrand Channel Design takes an existing Basic or Custom channel and and changes out the background, logos, and color scheme. This is perfect for schools who want to keep a consistent layout but change the look for each school.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"tour_text paragraph-center channel-services-text w-richtext\"\u003e\u003cbr\u003e\u003c\/div\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":42645739962604,"sku":"CLD-CHD-REBRAND","price":625.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-chd-rebrand-carousel-cloud-rebrand-channel-design-creation-networks-99448.png?v=1757891103"},{"product_id":"tightrope-cld-sup-proplus-carousel-cloud-technical-support-pro-plus-plan-annual-subscription","title":"Carousel Cloud Technical Support Pro Plus Plan Annual Subscription","description":"\u003cdiv class=\"support-item-div\"\u003e\n\u003ch3 class=\"secondary-title-orange\"\u003ePro Plus Plan Details\u003c\/h3\u003e\n\u003ch2\u003eAvailability Windows\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eTier 1 Availability: Monday-Friday, 7am - 7pm US\/Central, excluding holidays\u003c\/li\u003e\n\u003cli\u003eTier 2-3 Availability: Monday-Friday, 9am - 5pm US\/Central, excluding holidays\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eRequirements\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eThis support plan offers a priority response for email \/ web cases. To ensure cases can be properly routed to the priority queue, the designated primary contact must provide and maintain a specific list of email addresses, or an email domain from which cases will originate. Cases that originate outside of the customer provided and maintained email lists\/domains may be routed to the standard support queue, and in that case may not receive a priority response.\u003c\/li\u003e\n\u003cli\u003eThe designated primary contact can update the case origination email lists at any time by creating a support case containing the requested changes.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eEmail \/ Web support:\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eSupport cases can be created by either emailing\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"mailto:support@carouselsignage.com\"\u003esupport@carouselsignage.com\u003c\/a\u003e\u003cspan\u003e \u003c\/span\u003eor using our\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"https:\/\/support.carouselsignage.com\/hc\/en-us\/requests\/new\"\u003eonline case submission form\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003eEmail \/ web cases are entered into a priority support queue. All cases in this queue are initially addressed in the order they are received by Tier 1 support teams.\u003c\/li\u003e\n\u003cli\u003eReasonable commercial efforts will be taken to prioritize an initial response for cases in this priority queue over cases in the standard support queue, based on the severity of the issue and existing case load.\u003c\/li\u003e\n\u003cli\u003eInitial response time: Reasonable commercial efforts are made to provide an initial response to cases within 24 hours of submission (within the Tier 1 availability window), but may take up to 2 business days, depending on overall caseload and the priority of the issue.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003ePhone support:\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eOn-demand phone support with the Tier 1 support team is available during the Tier 1 availability window above.\u003c\/li\u003e\n\u003cli\u003eThe on-demand phone helpdesk number will be provided to the primary support plan holder at the beginning of the support plan term.\u003c\/li\u003e\n\u003cli\u003eAt their discretion, Tier 2-3 support teams may choose to schedule a call if necessary to resolve an escalated case, depending on nature of the case.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eCase Escalations\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eCases may be escalated from the Tier 1 support team to the Tier 2 or 3 support teams on a case by case basis, depending on the nature or severity of the case.\u003c\/li\u003e\n\u003cli\u003eTier 2 or 3 support teams are scheduled during their availability window above. Escalated cases are scheduled with these teams based on staff availability and overall Tier 2 or 3 case load.\u003c\/li\u003e\n\u003cli\u003eOverall time to resolution depends on the complexity of the issue or the environment in which the system resides.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eTerm\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eThe benefits of this plan are available during the duration of the support plan term.\u003c\/li\u003e\n\u003cli\u003eIf this support plan is not renewed at the end of the term, the benefits in this plan will terminate, and the support level offered will revert to benefits listed in\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"https:\/\/www.carouselsignage.com\/services\/support-packages\/free\"\u003eFree Support\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":42645741568236,"sku":"CLD-SUP-PROPLUS-1YR","price":2500.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-sup-proplus-carousel-cloud-technical-support-pro-plus-plan-annual-subscription-creation-networks-41156.png?v=1757891104"},{"product_id":"tightrope-cld-sup-entplus-carousel-cloud-technical-support-enterprise-plan-annual-subscription","title":"Carousel Cloud Technical Support Enterprise Plan Annual Subscription","description":"\u003cdiv class=\"support-item-div\"\u003e\n\u003ch2 class=\"container-28 w-container\"\u003eSupport PlansEnterprise Plan Details\u003c\/h2\u003e\n\u003cdiv class=\"w-container\"\u003e\n\u003cdiv class=\"support_richtext w-richtext\"\u003e\n\u003ch2\u003eDedicated Team\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eCustomer Success Manager\u003c\/li\u003e\n\u003cli\u003eTechnical Account Manager\u003c\/li\u003e\n\u003cli\u003eQuarterly Business Review and cadence meetings as needed\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"support_richtext w-richtext\"\u003e\n\u003ch2\u003eAvailability Windows\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eTier 1 Availability: Monday-Friday, 7am - 7pm US\/Central, excluding holidays (for 24\/7 support ask about Enterprise Plus)\u003c\/li\u003e\n\u003cli\u003eTier 2-3 Availability: Monday-Friday, 9am - 5pm US\/Central, excluding holidays\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eRequirements\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eThis support plan offers a priority response for email \/ web cases. To ensure cases can be properly routed to the priority queue, the primary support plan holder must provide and maintain a specific list of email addresses, or an email domain from which cases will originate.\u003c\/li\u003e\n\u003cli\u003eCases that originate outside of the customer provided and maintained email lists\/domains may be routed to the standard support queue, and in that case may not receive a priority response.\u003c\/li\u003e\n\u003cli\u003eThis support plan offers on-demand phone support.\u003c\/li\u003e\n\u003cli\u003eTo ensure prompt access to the phone helpdesk, the primary support plan holder must provide and maintain a list of up to 5 named users who can have access to the phone helpdesk.\u003c\/li\u003e\n\u003cli\u003eUsers who call the helpdesk who are not on the list of 5 named users may be asked to wait until helpdesk eligibility can be verified.\u003c\/li\u003e\n\u003cli\u003eThe primary support plan holder can update the case origination email lists or phone helpdesk user lists at any time by creating a support case containing the requested changes.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eEmail \/ Web support:\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eSupport cases can be created by either emailing\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"mailto:support@carouselsignage.com\"\u003esupport@carouselsignage.com\u003c\/a\u003e\u003cspan\u003e \u003c\/span\u003eor using our online case submission form.\u003c\/li\u003e\n\u003cli\u003eEmail \/ web cases are entered into a priority support queue. Cases in this queue are initially addressed in the order they are received by Tier 1 support teams.\u003c\/li\u003e\n\u003cli\u003eReasonable commercial efforts will be taken to prioritize an initial response for cases in this priority queue over cases in the standard support queue, based on the severity of the issue and existing case load.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eInitial Response Time - Email \/ Web support\u003c\/h3\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eTier 1 support: Reasonable commercial efforts are made to provide an initial response to cases within 4 business hours of submission (within the Tier 1 availability window), but may take up to 1-2 business days, depending on overall caseload and the priority of the issue.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003ePhone support:\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eOn-demand phone support with the Tier 1 support team is available during the Tier 1 availability window above.\u003c\/li\u003e\n\u003cli\u003eThe on-demand phone helpdesk number will be provided to the primary support plan holder at the beginning of the support plan term.\u003c\/li\u003e\n\u003cli\u003eAt their discretion, Tier 2-3 support teams may choose to schedule a call if necessary to resolve an escalated case, depending on nature of the case.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eInitial Response Time - Phone support\u003c\/h3\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eTier 1 support: Reasonable commercial efforts are made to answer calls made to the on-demand phone helpdesk number as they are received (within the Tier 1 availability window). An answered call is considered to have received an initial response.\u003c\/li\u003e\n\u003cli\u003eIn cases where a call to the on-demand phone helpdesk number can not be answered, calls will be directed to voicemail, and reasonable commercial efforts will be made to provide an initial response to voicemails within 4 business hours of submission (within the Tier 1 availability window), but may take up to 1-2 business days, depending on overall case load.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eCase Escalations\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eCases may be escalated from the Tier 1 support team to the Tier 2 or 3 support teams on a case by case basis, depending on the nature or severity of the case.\u003c\/li\u003e\n\u003cli\u003eTier 2 or 3 support teams are scheduled during their availability window above. Escalated cases are scheduled with these teams based on staff availability and overall Tier 2 or 3 case load.\u003c\/li\u003e\n\u003cli\u003eOverall time to resolution depends on the complexity of the issue or the environment in which the system resides.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eTerm\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eThe benefits of this plan are available during the duration of the support plan term.\u003c\/li\u003e\n\u003cli\u003eIf this support plan is not renewed at the end of the term, the benefits in this plan will terminate, and the support level offered will revert to benefits listed in\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"https:\/\/www.carouselsignage.com\/services\/support-packages\/free\"\u003eFree Support.\u003c\/a\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003ch3 class=\"secondary-title-orange enterprise-plus\"\u003eEnterprise Plus Plan Details\u003c\/h3\u003e\n\u003cdiv class=\"tour_text w-richtext\"\u003e\n\u003cp\u003eIncludes everything on the existing Enterprise support page + 24\/7\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul role=\"list\"\u003e\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":42645743861996,"sku":"CLD-SUP-ENTPLUS","price":5000.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-sup-entplus-carousel-cloud-technical-support-enterprise-plan-annual-subscription-creation-networks-77805.png?v=1757891105"},{"product_id":"tightrope-cld-pro-sub-carousel-cloud-pro-plan-player-license-annual-subscription","title":"Carousel Cloud Pro Plan -Annual Subscription","description":"\u003cp class=\"large-title-grey-copy\"\u003e\u003cstrong\u003ePro Plan\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"pricing_startingat\"\u003e\u003cstrong\u003eStarting at... $2500 \/ year\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"cloud_support_part-number\"\u003e\u003cstrong\u003eCLD-PRO-SUB-1YR\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"m-top-2\"\u003eAnnual base subscription for a Carousel Cloud Pro plan. Includes automatic updates and 10 media player licenses.\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/www.carouselsignage.com\/about\/contact\"\u003eContact Sales...\u003c\/a\u003e\u003c\/p\u003e\n\u003cp class=\"small-title\"\u003e\u003cstrong\u003eINCLUDED\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"small-title\"\u003e\u003ca href=\"https:\/\/www.carouselsignage.com\/cloud\/media-players\"\u003eMedia Player Licenses:\u003cspan\u003e \u003c\/span\u003e\u003c\/a\u003e\u003cstrong\u003e10\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cdiv class=\"optional\"\u003e\n\u003cp class=\"small-title\"\u003e\u003cstrong\u003eOPTIONAL\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"small-title\"\u003e\u003ca href=\"https:\/\/www.carouselsignage.com\/cloud\/express-players\"\u003eExpress Players\u003c\/a\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"small-title\"\u003eQuickstart Bundle\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"small-title\"\u003e\u003ca href=\"https:\/\/www.carouselsignage.com\/services\/branded-channels\"\u003eBranded Channel\u003c\/a\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"small-title\"\u003e\u003ca href=\"https:\/\/www.carouselsignage.com\/services\/training-packages\"\u003eAdditional Training\u003c\/a\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"small-title\"\u003e\u003ca href=\"https:\/\/www.carouselsignage.com\/services\/support-packages\"\u003ePro Plus Support\u003c\/a\u003e\u003c\/p\u003e\n\u003cp class=\"small-title---media-players\"\u003eCHOOSE THE DEVICE THAT'S RIGHT FOR YOU\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/brightsign\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"BrightSign Logo\" width=\"180\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd32147101b6da32f38_Carousel_20__20Media_20Players_BrightSign_Black-01_ad66e340-f622-4ce0-be33-d1a569a3f2f2.svg?v=1749240475\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/mersive-solstice\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"Mersive Logo\" width=\"153\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd33d7e47396ffb5868_Carousel_20-_20Media_20Players_Mersive_Black_2bb11ff5-7c78-404b-88d8-2182bdcae18d.svg?v=1749240477\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/screenbeam\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"ScreenBeam Logo\" width=\"198\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd39ea2647586382188_Carousel_20-_20Media_20Players_ScreenBeam_Black-01_37d1238f-89e0-4812-b547-bda9df27c4b9.svg?v=1749240479\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/lgs-webos\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"LG Logo\" width=\"70\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd22147102a25a32f2f_Carousel_20-_20Media_20Players_LG_Black_20ec203f-8d35-4108-8b22-46499cddc262.svg?v=1749240481\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/zoom-rooms\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"Zoom Logo\" width=\"120\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd383986b75338f734b_Carousel_20-_20Media_20Players_Zoom_Black-01_2cf662c3-9948-498a-9c48-697af57c7143.svg?v=1749240482\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/carouselsignage.com\/players\/chrome-enterprise\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"Chrome Logo\" width=\"66\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd12597a66bc8488eda_Carousel_20__20Media_20Players_Chrome_Black-01_0e8dff1b-5b50-4b9e-943c-ddc55307d1c1.svg?v=1749240484\"\u003e\u003c\/a\u003e\u003ca class=\"w-inline-block\" href=\"https:\/\/www.carouselsignage.com\/players\/apple-tv\" target=\"_blank\"\u003e\u003cimg class=\"company-logo\" alt=\"Apple TV Back\" srcset=\"https:\/\/assets-global.website-files.com\/59f36b12188b77000173b6e6\/5e615b565fbb92549c1bbded_apple-tv-4k%20Back-p-500.png 500w, https:\/\/assets-global.website-files.com\/59f36b12188b77000173b6e6\/5e615b565fbb92549c1bbded_apple-tv-4k%20Back-p-800.png 800w, https:\/\/assets-global.website-files.com\/59f36b12188b77000173b6e6\/5e615b565fbb92549c1bbded_apple-tv-4k%20Back-p-1080.png 1080w, https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/5e615b565fbb92549c1bbded_apple-tv-4k_20Back_fc00e7d1-0d84-4345-8062-925588b1e550.png?v=1749240486 1109w\" sizes=\"83px\" width=\"83\" loading=\"lazy\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/5e615b565fbb92549c1bbded_apple-tv-4k_20Back_fc00e7d1-0d84-4345-8062-925588b1e550.png?v=1749240486\"\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":42645757886700,"sku":"CLD-PRO-SUB-1YR","price":2500.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-pro-sub-carousel-cloud-pro-plan-annual-subscription-creation-networks-83968.png?v=1757891114"},{"product_id":"tightrope-cld-acad-all-all-courses-bundle-all-access-for-1-user","title":"All Courses Bundle All access for 1 user","description":"\u003cp class=\"large-title-grey course-title\"\u003eAll Courses Bundle - All access for 1 user\u003c\/p\u003e\n\u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/5b103c384c893b4be7a7ca75_Training_20package_20Icons_ALL.svg?v=1749240497\" width=\"186\" alt=\"Training icon\" class=\"course-image\"\u003e\u003c\/p\u003e\n\u003cp class=\"secondary-title-orange bold\"\u003e$299 per user\u003c\/p\u003e\n\u003cdiv class=\"part-number\"\u003e\n\u003cem\u003eCLD-ACAD-ALL\u003c\/em\u003e\u003cbr\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"tour_text center course-description w-richtext\"\u003e\n\u003cp\u003eThe All Courses Bundle provides one user with access to all of Carousel Training Academy's 100 and 200 level courses. Each bundle provides one user with unlimited access to the courses for 60 days.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/5efcd65c881c6ae49fb0ad5b_Template_20Download.svg?v=1749240498\" width=\"51\" alt=\"Download\" class=\"download-image\"\u003e\u003ca href=\"https:\/\/assets.website-files.com\/59f36b12188b77000173b6e6\/6197df64cf885c03f37645fc_Carousel%20Cloud%20Video%20List_NOV_2021.pdf\" class=\"video-list-download\" target=\"_blank\"\u003eDownload the Training Video Playlist\u003c\/a\u003e\u003c\/p\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":42645785051372,"sku":"CLD-ACAD-ALL","price":299.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-acad-all-all-courses-bundle-all-access-for-1-user-creation-networks-17701.png?v=1757891116"},{"product_id":"tightrope-cld-acad-pass-1yr-15-user-training-pass-all-access-for-15-users-for-an-entire-year","title":"User Training Pass All access for 15 users for an entire year","description":"\u003cp class=\"large-title-grey course-title\"\u003e15 User Training Pass\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"secondary-title-orange course-subtitle\"\u003eAll access for 15 users for an entire year\u003c\/p\u003e\n\u003ch3 class=\"large-title-grey course-title\"\u003e\u003cimg class=\"course-image\" alt=\"Training icon\" width=\"186\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/5b103c384c893b4be7a7ca75_Training_20package_20Icons_ALL_eefd24ef-0775-4208-aba8-496a5c186359.svg?v=1749240503\"\u003e\u003c\/h3\u003e\n\u003cp class=\"secondary-title-orange bold\"\u003e$5,000 \/year\u003c\/p\u003e\n\u003cdiv class=\"part-number\"\u003e\n\u003cem\u003eCLD-ACAD-PASS-1YR\u003c\/em\u003e\u003cbr\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"tour_text center course-description w-richtext\"\u003e\n\u003cp\u003eThe All Courses Bundle provides access for 15 concurrent users with access to all of Carousel Training Academy's 100 and 200 level courses.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3 class=\"large-title-grey course-title\"\u003e\n\u003cimg class=\"download-image\" alt=\"Download\" width=\"51\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/5efcd65c881c6ae49fb0ad5b_Template_20Download_6c450a3d-fce4-4b54-ae62-116a6b602534.svg?v=1749240504\"\u003e\u003ca class=\"video-list-download\" href=\"https:\/\/assets.website-files.com\/59f36b12188b77000173b6e6\/60709702934bd7070092718f_Cloud%20All%20Access%20Video%20List.pdf\" target=\"_blank\"\u003eDownload the Training Video Playlist\u003c\/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003c\/h3\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":42645812969708,"sku":"CLD-ACAD-PASS-1YR","price":5000.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-acad-pass-1yr-15-user-training-pass-all-access-for-15-users-for-an-entire-year-creation-networks-32461.png?v=1757891119"},{"product_id":"tightrope-cld-pro-plr-1yr-carousel-cloud-pro-plan-media-player-license-annual","title":"Carousel Cloud Pro Plan Media Player License - Annual","description":"\u003cp class=\"large-title-grey-copy\"\u003eAnnual subscription for an additional Carousel Cloud Pro media player\u003cbr\u003elicense.  \u003cstrong\u003e1-50 Players\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv class=\"optional\"\u003e\n\u003cp class=\"small-title---media-players\"\u003eCHOOSE THE DEVICE THAT'S RIGHT FOR YOU\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/carouselsignage.com\/players\/brightsign\" class=\"w-inline-block\" target=\"_blank\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd32147101b6da32f38_Carousel_20__20Media_20Players_BrightSign_Black-01_779d55ba-9718-4bee-934f-6f1011d77f94.svg?v=1749240530\" loading=\"lazy\" width=\"180\" alt=\"BrightSign Logo\" class=\"company-logo\"\u003e\u003c\/a\u003e\u003ca href=\"https:\/\/carouselsignage.com\/players\/mersive-solstice\" class=\"w-inline-block\" target=\"_blank\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd33d7e47396ffb5868_Carousel_20-_20Media_20Players_Mersive_Black_9fddcfe1-c776-4ad2-8bbb-0e03d637fcf8.svg?v=1749240532\" loading=\"lazy\" width=\"153\" alt=\"Mersive Logo\" class=\"company-logo\"\u003e\u003c\/a\u003e\u003ca href=\"https:\/\/carouselsignage.com\/players\/screenbeam\" class=\"w-inline-block\" target=\"_blank\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd39ea2647586382188_Carousel_20-_20Media_20Players_ScreenBeam_Black-01_d01fb65e-0706-4c6d-a5ec-bafdc81e191f.svg?v=1749240534\" loading=\"lazy\" width=\"198\" alt=\"ScreenBeam Logo\" class=\"company-logo\"\u003e\u003c\/a\u003e\u003ca href=\"https:\/\/carouselsignage.com\/players\/lgs-webos\" class=\"w-inline-block\" target=\"_blank\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd22147102a25a32f2f_Carousel_20-_20Media_20Players_LG_Black_ea995e51-2629-4ba9-bfb2-6e8827c66c0b.svg?v=1749240536\" loading=\"lazy\" width=\"70\" alt=\"LG Logo\" class=\"company-logo\"\u003e\u003c\/a\u003e\u003ca href=\"https:\/\/carouselsignage.com\/players\/zoom-rooms\" class=\"w-inline-block\" target=\"_blank\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd383986b75338f734b_Carousel_20-_20Media_20Players_Zoom_Black-01_4822c1e5-bfaf-4990-9e1b-153d4e676639.svg?v=1749240538\" loading=\"lazy\" width=\"120\" alt=\"Zoom Logo\" class=\"company-logo\"\u003e\u003c\/a\u003e\u003ca href=\"https:\/\/carouselsignage.com\/players\/chrome-enterprise\" class=\"w-inline-block\" target=\"_blank\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd12597a66bc8488eda_Carousel_20__20Media_20Players_Chrome_Black-01_447938fc-d583-4552-a394-16a37b5bc1d4.svg?v=1749240540\" loading=\"lazy\" width=\"66\" alt=\"Chrome Logo\" class=\"company-logo\"\u003e\u003c\/a\u003e\u003ca href=\"https:\/\/www.carouselsignage.com\/players\/apple-tv\" class=\"w-inline-block\" target=\"_blank\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/5e615b565fbb92549c1bbded_apple-tv-4k_20Back_c3cc3cb3-d0a4-42d4-9809-7fdecfd1e437.png?v=1749240542\" loading=\"lazy\" width=\"83\" sizes=\"83px\" srcset=\"https:\/\/assets-global.website-files.com\/59f36b12188b77000173b6e6\/5e615b565fbb92549c1bbded_apple-tv-4k%20Back-p-500.png 500w, https:\/\/assets-global.website-files.com\/59f36b12188b77000173b6e6\/5e615b565fbb92549c1bbded_apple-tv-4k%20Back-p-800.png 800w, https:\/\/assets-global.website-files.com\/59f36b12188b77000173b6e6\/5e615b565fbb92549c1bbded_apple-tv-4k%20Back-p-1080.png 1080w, https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/5e615b565fbb92549c1bbded_apple-tv-4k_20Back_c3cc3cb3-d0a4-42d4-9809-7fdecfd1e437.png?v=1749240542 1109w\" alt=\"Apple TV Back\" class=\"company-logo\"\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":42656008274156,"sku":"CLD-PRO-PLR-1YR","price":250.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-pro-plr-1yr-carousel-cloud-pro-plan-media-player-license-annual-creation-networks-67631.png?v=1757891156"},{"product_id":"copy-of-tightrope-cld-pro-quickstart-cust-custom-channel-design-3-additl-user-admin-train-seats-1-hr-consult","title":"Custom Channel design, 3 addit'l user\/admin train seats 1 hr consult","description":"\u003cp class=\"m-top-2\" data-mce-fragment=\"1\"\u003eA Pro Custom channel design, 3 additional user\/admin training seats, 1 hour best practices consultation, and a Carousel playbook to help ensure success with your signage deployment\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":42656159695084,"sku":"CLD-PRO-QUICKSTART-CUST","price":4500.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-pro-quickstart-cust-custom-channel-design-3-addit-l-useradmin-train-seats-1-hr-consult-creation-networks-20030.png?v=1757891157"},{"product_id":"tightrope-cld-acad-onsite-carousel-academy-carousel-cloud-on-site-classroom-training","title":"Carousel Academy - Carousel Cloud On-Site Classroom Training","description":"\u003cp class=\"large-title-grey course-title\"\u003eOnsite Training Course\u003c\/p\u003e\n\u003cp class=\"large-title-grey course-title\"\u003eAll-access \u003cbr\u003e\u003c\/p\u003e\n\u003ch3 class=\"large-title-grey course-title\"\u003e\u003cimg class=\"course-image\" alt=\"Training icon\" width=\"186\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/5b103c384c893b4be7a7ca75_Training_20package_20Icons_ALL_02bc4330-e3c1-4d81-a78c-0aa2e53f02ba.svg?v=1749240552\"\u003e\u003c\/h3\u003e\n\u003cp class=\"secondary-title-orange bold\"\u003e$9,950.00\u003c\/p\u003e\n\u003cdiv class=\"part-number\"\u003eCLD-ACAD-ONSITE\u003cbr\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"tour_text center course-description w-richtext\"\u003e\n\u003cp\u003eCarousel Academy On-Site Classroom Training for Carousel Cloud. A full day\u003cbr\u003eof private, instructor-led Carousel training for your team, on-site at your\u003cbr\u003elocation. 15-seat maximum. Travel expenses included. Only available within\u003cbr\u003ethe continental United States and Canada. Must be scheduled in advance.\u003cbr\u003eA minimum 4-week lead time is required for scheduling purposes. An active\u003cbr\u003eA Carousel Cloud subscription is required.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3 class=\"large-title-grey course-title\"\u003e\n\u003cimg class=\"download-image\" alt=\"Download\" width=\"51\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/5efcd65c881c6ae49fb0ad5b_Template_20Download_35ce29c4-6d29-4dd9-be23-302689896281.svg?v=1749240553\"\u003e\u003ca class=\"video-list-download\" href=\"https:\/\/assets.website-files.com\/59f36b12188b77000173b6e6\/60709702934bd7070092718f_Cloud%20All%20Access%20Video%20List.pdf\" target=\"_blank\"\u003eDownload the Training Video Playlist\u003c\/a\u003e\u003cbr\u003e\u003cbr\u003e\n\u003c\/h3\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":42656221659372,"sku":"CLD-ACAD-ONSITE","price":9950.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-acad-onsite-carousel-academy-carousel-cloud-on-site-classroom-training-creation-networks-64013.png?v=1757891161"},{"product_id":"tightrope-cld-pro-exp-1yr-carousel-cloud-pro-express-players-annual","title":"Carousel Cloud Pro Express Players - Annual","description":"\u003cp class=\"large-title-grey-copy\"\u003eAnnual express player subscription for Carousel Cloud Pro. Requires a\u003cbr\u003eCarousel Cloud Pro base subscription.\u003c\/p\u003e\n\u003cp class=\"large-title-grey-copy\"\u003e\u003cstrong\u003eSold as a flat rate for a quantity of Monthly Unique Endpoints (MUE)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"large-title-grey-copy\"\u003e\u003cstrong\u003eup to 100 Endpoints\u003c\/strong\u003e\u003c\/p\u003e\n\u003cdiv class=\"optional\"\u003e\n\u003cp class=\"small-title---media-players\"\u003eCHOOSE THE DEVICE THAT'S RIGHT FOR YOU\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003e\u003ca href=\"https:\/\/carouselsignage.com\/players\/brightsign\" class=\"w-inline-block\" target=\"_blank\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd32147101b6da32f38_Carousel_20__20Media_20Players_BrightSign_Black-01_9e6929ac-4f90-4518-a2c8-0decc5b11d1f.svg?v=1749240558\" loading=\"lazy\" width=\"180\" alt=\"BrightSign Logo\" class=\"company-logo\"\u003e\u003c\/a\u003e\u003ca href=\"https:\/\/carouselsignage.com\/players\/mersive-solstice\" class=\"w-inline-block\" target=\"_blank\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd33d7e47396ffb5868_Carousel_20-_20Media_20Players_Mersive_Black_d1cceb3b-0714-4fc0-9df0-d49094367f79.svg?v=1749240560\" loading=\"lazy\" width=\"153\" alt=\"Mersive Logo\" class=\"company-logo\"\u003e\u003c\/a\u003e\u003ca href=\"https:\/\/carouselsignage.com\/players\/screenbeam\" class=\"w-inline-block\" target=\"_blank\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd39ea2647586382188_Carousel_20-_20Media_20Players_ScreenBeam_Black-01_58760095-df6f-4270-b69d-432891a60377.svg?v=1749240561\" loading=\"lazy\" width=\"198\" alt=\"ScreenBeam Logo\" class=\"company-logo\"\u003e\u003c\/a\u003e\u003ca href=\"https:\/\/carouselsignage.com\/players\/lgs-webos\" class=\"w-inline-block\" target=\"_blank\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd22147102a25a32f2f_Carousel_20-_20Media_20Players_LG_Black_436c7b81-7538-497c-ac47-940e13e5adb7.svg?v=1749240563\" loading=\"lazy\" width=\"70\" alt=\"LG Logo\" class=\"company-logo\"\u003e\u003c\/a\u003e\u003ca href=\"https:\/\/carouselsignage.com\/players\/zoom-rooms\" class=\"w-inline-block\" target=\"_blank\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd383986b75338f734b_Carousel_20-_20Media_20Players_Zoom_Black-01_03f90b80-9de5-43ea-ac71-4b33bae234c4.svg?v=1749240565\" loading=\"lazy\" width=\"120\" alt=\"Zoom Logo\" class=\"company-logo\"\u003e\u003c\/a\u003e\u003ca href=\"https:\/\/carouselsignage.com\/players\/chrome-enterprise\" class=\"w-inline-block\" target=\"_blank\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/62279cd12597a66bc8488eda_Carousel_20__20Media_20Players_Chrome_Black-01_24859967-268b-4ae4-bd4d-8b02c7221ac8.svg?v=1749240567\" loading=\"lazy\" width=\"66\" alt=\"Chrome Logo\" class=\"company-logo\"\u003e\u003c\/a\u003e\u003ca href=\"https:\/\/www.carouselsignage.com\/players\/apple-tv\" class=\"w-inline-block\" target=\"_blank\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/5e615b565fbb92549c1bbded_apple-tv-4k_20Back_ace09a5e-ca46-4ab7-9c8d-d6e495d9132d.png?v=1749240569\" loading=\"lazy\" width=\"83\" sizes=\"83px\" srcset=\"https:\/\/assets-global.website-files.com\/59f36b12188b77000173b6e6\/5e615b565fbb92549c1bbded_apple-tv-4k%20Back-p-500.png 500w, https:\/\/assets-global.website-files.com\/59f36b12188b77000173b6e6\/5e615b565fbb92549c1bbded_apple-tv-4k%20Back-p-800.png 800w, https:\/\/assets-global.website-files.com\/59f36b12188b77000173b6e6\/5e615b565fbb92549c1bbded_apple-tv-4k%20Back-p-1080.png 1080w, https:\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/files\/5e615b565fbb92549c1bbded_apple-tv-4k_20Back_ace09a5e-ca46-4ab7-9c8d-d6e495d9132d.png?v=1749240569 1109w\" alt=\"Apple TV Back\" class=\"company-logo\"\u003e\u003c\/a\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":42656457228524,"sku":"CLD-PRO-EXP-1YR-10","price":1000.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-pro-exp-1yr-carousel-cloud-pro-express-players-annual-creation-networks-83238.png?v=1757891168"},{"product_id":"tightrope-cld-sup-k12plus-1yr-carousel-priority-email-and-on-demand-phone-support","title":"Carousel Priority email and on-demand phone support","description":"\u003cdiv class=\"support-item-div\"\u003e\n\u003ch2 class=\"container-28 w-container\"\u003eSupport Plans Details\u003c\/h2\u003e\n\u003cdiv class=\"w-container\"\u003e\n\u003cdiv class=\"support_richtext w-richtext\"\u003e\n\u003cul role=\"list\"\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"support_richtext w-richtext\"\u003e\n\u003ch2\u003eAvailability Windows\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eTier 1 Availability: Monday-Friday, 7am - 7pm US\/Central, excluding holidays (for 24\/7 support ask about Enterprise Plus)\u003c\/li\u003e\n\u003cli\u003eTier 2-3 Availability: Monday-Friday, 9am - 5pm US\/Central, excluding holidays\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eRequirements\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eThis support plan offers a priority response for email \/ web cases. To ensure cases can be properly routed to the priority queue, the primary support plan holder must provide and maintain a specific list of email addresses, or an email domain from which cases will originate.\u003c\/li\u003e\n\u003cli\u003eCases that originate outside of the customer provided and maintained email lists\/domains may be routed to the standard support queue, and in that case may not receive a priority response.\u003c\/li\u003e\n\u003cli\u003eThis support plan offers on-demand phone support.\u003c\/li\u003e\n\u003cli\u003eTo ensure prompt access to the phone helpdesk, the primary support plan holder must provide and maintain a list of up to 5 named users who can have access to the phone helpdesk.\u003c\/li\u003e\n\u003cli\u003eUsers who call the helpdesk who are not on the list of 5 named users may be asked to wait until helpdesk eligibility can be verified.\u003c\/li\u003e\n\u003cli\u003eThe primary support plan holder can update the case origination email lists or phone helpdesk user lists at any time by creating a support case containing the requested changes.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eEmail \/ Web support:\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eSupport cases can be created by either emailing\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"mailto:support@carouselsignage.com\"\u003esupport@carouselsignage.com\u003c\/a\u003e\u003cspan\u003e \u003c\/span\u003eor using our online case submission form.\u003c\/li\u003e\n\u003cli\u003eEmail \/ web cases are entered into a priority support queue. Cases in this queue are initially addressed in the order they are received by Tier 1 support teams.\u003c\/li\u003e\n\u003cli\u003eReasonable commercial efforts will be taken to prioritize an initial response for cases in this priority queue over cases in the standard support queue, based on the severity of the issue and existing case load.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eInitial Response Time - Email \/ Web support\u003c\/h3\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eTier 1 support: Reasonable commercial efforts are made to provide an initial response to cases within 4 business hours of submission (within the Tier 1 availability window), but may take up to 1-2 business days, depending on overall caseload and the priority of the issue.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003ePhone support:\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eOn-demand phone support with the Tier 1 support team is available during the Tier 1 availability window above.\u003c\/li\u003e\n\u003cli\u003eThe on-demand phone helpdesk number will be provided to the primary support plan holder at the beginning of the support plan term.\u003c\/li\u003e\n\u003cli\u003eAt their discretion, Tier 2-3 support teams may choose to schedule a call if necessary to resolve an escalated case, depending on nature of the case.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eInitial Response Time - Phone support\u003c\/h3\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eTier 1 support: Reasonable commercial efforts are made to answer calls made to the on-demand phone helpdesk number as they are received (within the Tier 1 availability window). An answered call is considered to have received an initial response.\u003c\/li\u003e\n\u003cli\u003eIn cases where a call to the on-demand phone helpdesk number can not be answered, calls will be directed to voicemail, and reasonable commercial efforts will be made to provide an initial response to voicemails within 4 business hours of submission (within the Tier 1 availability window), but may take up to 1-2 business days, depending on overall case load.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eCase Escalations\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eCases may be escalated from the Tier 1 support team to the Tier 2 or 3 support teams on a case by case basis, depending on the nature or severity of the case.\u003c\/li\u003e\n\u003cli\u003eTier 2 or 3 support teams are scheduled during their availability window above. Escalated cases are scheduled with these teams based on staff availability and overall Tier 2 or 3 case load.\u003c\/li\u003e\n\u003cli\u003eOverall time to resolution depends on the complexity of the issue or the environment in which the system resides.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2\u003eTerm\u003c\/h2\u003e\n\u003cul role=\"list\"\u003e\n\u003cli\u003eThe benefits of this plan are available during the duration of the support plan term.\u003c\/li\u003e\n\u003cli\u003eIf this support plan is not renewed at the end of the term, the benefits in this plan will terminate, and the support level offered will revert to benefits listed in\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"https:\/\/www.carouselsignage.com\/services\/support-packages\/free\"\u003eFree Support.\u003c\/a\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003ch3 class=\"secondary-title-orange enterprise-plus\"\u003e\u003c\/h3\u003e\n\u003cdiv class=\"tour_text w-richtext\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cul role=\"list\"\u003e\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Carousel","offers":[{"title":"Default Title","offer_id":43046466158828,"sku":"CLD-SUP-K12PLUS-1YR","price":1500.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/products\/tightrope-cld-sup-k12plus-1yr-carousel-priority-email-and-on-demand-phone-support-creation-networks-21069.png?v=1757893131"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0603\/7982\/4364\/collections\/67ffec837905ed7049b93cdc_carousel_logo_29fde6d6-fe9a-4cc8-bff9-4928f85f6ba4.svg?v=1779768401","url":"https:\/\/creationnetworks.net\/collections\/carousel-digital-signage.oembed","provider":"Creation Networks","version":"1.0","type":"link"}